Important Notice
This Privacy Policy ("Policy") describes how 92star ("we", "us", "our", "Platform") collects, uses, stores and protects the personal information of users ("you", "player") who access the 92star website at 92star.biz. By registering an account or using any 92star service, you confirm that you have read and understood this Policy and consent to the processing of your personal data as described herein. This Policy should be read alongside the Terms and Conditions.
1Overview – Privacy at 92star
92star takes your privacy seriously. We understand that Pakistani players value knowing what happens to their personal information, especially when real money and payment details are involved. Our approach to data privacy is guided by three principles: collect only what is genuinely needed, use it only for the purposes described, and protect it with the strongest practical security measures available.
We do not sell your personal data. We do not share it with advertisers. We do not use it for purposes beyond operating your 92star account, processing your transactions, complying with legal requirements, and improving our platform based on usage patterns. Every piece of data we hold about you has a specific, legitimate purpose — and this Policy explains all of them, clearly.
If you ever have a question about your data that isn't answered in this Policy, the 92star support team is available 24/7 and will respond in plain language, in English or Urdu.
2Personal Data We Collect
92star collects personal information from you through several means: information you provide directly when registering or updating your account, information generated through your use of the platform, and information received from third-party payment providers during deposit and withdrawal transactions.
2.1 Information You Provide Directly
- Registration data: full name, date of birth, email address, mobile phone number, and chosen username
- Identity verification (KYC): copy of CNIC (Computerised National Identity Card), proof of address documents, and where required, a photograph or selfie for identity confirmation
- Payment information: mobile wallet identifiers (Easypaisa account number, JazzCash number), bank account details for IBFT transfers, and card details for Visa/Mastercard deposits — note that full card numbers are not stored by 92star and are processed by our payment partners
- Communications: content of messages you send to 92star support via live chat or email
- Responsible gaming settings: deposit limits, self-exclusion requests, and session preferences you configure
2.2 Information Collected Automatically
- Device and browser data: IP address, device type, operating system, browser version, and screen resolution
- Usage data: pages visited, games played, bets placed, time spent on each section of the platform, clickstream data, and login timestamps
- Transaction history: all deposits, withdrawals, bets, game results and bonus activity associated with your account
- Cookie data: session tokens, preference cookies, and analytics identifiers (see Section 7)
2.3 Information from Third Parties
When you deposit or withdraw via Easypaisa, JazzCash, NayaPay, SadaPay or bank transfer, 92star receives confirmation data from those payment providers confirming the transaction amount, reference number and account identifier. 92star uses this solely for reconciling your balance and resolving payment disputes. We do not receive your full payment account credentials from these providers.
92star does not collect or store full payment card numbers. All card transactions are handled through PCI-DSS compliant payment processors. 92star receives only a masked card reference (e.g., the last four digits) for display purposes in your transaction history.
3Why We Collect Your Data
Every category of data collected by 92star has a specific purpose. The table below maps each data type to its primary use:
| Data Type | Primary Purpose | Is It Required? |
|---|---|---|
| Name, date of birth, CNIC | Identity verification; age verification; KYC compliance | Yes — required to create and maintain an account |
| Email address & phone number | Account access; security notifications; support communications | Yes — required for account operation |
| Payment wallet / bank details | Processing deposits and withdrawals in PKR | Yes — required for financial transactions |
| IP address & device data | Fraud prevention; security; geographic eligibility verification | Collected automatically — cannot be disabled |
| Game and bet history | Account statements; dispute resolution; responsible gaming monitoring | Collected automatically as part of platform operation |
| Support communications | Resolving your support queries; quality assurance | Provided voluntarily when you contact support |
| Cookie & analytics data | Platform performance improvement; personalised experience | Some cookies are required; others can be managed (see Section 7) |
SSL Encrypted
All data transmitted between your device and 92star is protected by industry-standard SSL/TLS encryption. Your personal and payment information is never sent in plain text over the internet.
KYC Secured
Identity documents submitted to 92star during KYC verification are stored in an encrypted document vault with access restricted to compliance personnel only. They are never shared publicly or used for any purpose beyond verification.
Never Sold
92star does not sell, rent or trade your personal data to any third party for commercial purposes. Your information is yours. We use it to run your account — nothing more.
4Legal Basis for Processing
92star processes your personal data on one or more of the following legal bases:
- Contractual necessity: Processing required to fulfil the contract between you and 92star — specifically, operating your account, processing deposits and withdrawals, settling bets, and providing customer support.
- Legal obligation: Processing required to comply with applicable law — specifically, anti-money laundering (AML) requirements, identity verification obligations, and financial record-keeping requirements.
- Legitimate interests: Processing for 92star's legitimate business interests where those interests are not overridden by your privacy rights — specifically, fraud prevention, platform security, platform performance monitoring, and responsible gaming compliance.
- Consent: Where you have given explicit consent for specific processing activities, such as receiving marketing communications from 92star. Consent can be withdrawn at any time by updating your account communication preferences or contacting support.
5Data Sharing
5.1 Who We May Share Data With
92star does not share your personal data with third parties for commercial or marketing purposes. We may share data only in the following limited circumstances:
- Payment processors: Easypaisa, JazzCash, NayaPay, SadaPay and banking partners receive transaction data necessary to process your deposits and withdrawals. Each of these processors is subject to their own privacy and security standards.
- Identity verification partners: Where third-party KYC verification services are used to cross-reference identity documents, those partners receive only the specific data required for the verification and are contractually prohibited from using it for any other purpose.
- Fraud prevention services: Aggregated, anonymised data may be shared with fraud prevention platforms to detect and block fraudulent account activity. This does not identify you personally.
- Legal authorities: 92star will disclose personal data to law enforcement, regulatory bodies or courts where required by applicable law or in response to a lawfully issued request. We will inform you of such disclosures where legally permitted to do so.
5.2 What We Will Never Do
- Sell your personal data to any company or individual
- Share your data with advertisers or marketing agencies
- Allow third parties to use your data for their own commercial purposes
- Transfer your CNIC or identity documents outside of the secure verification process
If 92star is ever involved in a merger, acquisition or asset sale, you will be notified before your personal data is transferred or becomes subject to a different privacy policy.
6Payments, KYC & Financial Data
Because 92star handles real money transactions in PKR, financial data security is a priority. Here is exactly how we handle payment and identity information:
6.1 Payment Processing
Deposit and withdrawal transactions at 92star are processed through established Pakistani payment providers. 92star receives transaction confirmation data (amount, timestamp, reference number, masked wallet identifier) but does not store full card numbers, full bank account numbers or payment PINs. All card processing is handled by PCI-DSS compliant partners.
6.2 KYC Document Handling
Documents submitted for KYC (CNIC copies, proof of address, payment method evidence) are stored in an encrypted document management system with strict access controls. Only 92star compliance personnel with a specific operational need may access KYC documents. Documents are retained for the period required by applicable anti-money laundering regulations and are securely deleted thereafter.
6.3 Transaction Records
All financial transactions associated with your 92star account — deposits, withdrawals, bets, bonus credits, and adjustments — are recorded and maintained in your account transaction history. This record is available to you at all times within your account portal. Transaction records are maintained for a minimum of 5 years from the date of the transaction in compliance with financial record-keeping requirements.
7Cookies & Tracking Technologies
92star uses cookies and similar technologies on the platform. Cookies are small text files stored on your device by your browser when you visit a website. They help the platform function correctly, remember your preferences and provide usage analytics that help us improve the experience.
You can manage non-essential cookies through your browser settings. Disabling functional or analytics cookies will not affect your ability to play or transact on 92star, but may reduce the quality of your experience.
8Data Retention
92star retains personal data for as long as necessary to fulfil the purposes described in this Policy and to comply with applicable legal requirements. The general retention periods we follow are:
- Account data (name, contact details, account settings): Retained for the duration of your active account plus 5 years after account closure
- KYC identity documents: Retained for a minimum of 5 years from submission in compliance with AML regulations
- Financial transaction records: Retained for a minimum of 5 years from the date of each transaction
- Support communications: Retained for 2 years from the date of each interaction
- Game and bet history: Retained for 5 years from the date of each session
- Analytics data: Retained in anonymised, aggregated form for up to 3 years
When data is no longer required and retention obligations have been met, 92star securely deletes or anonymises it so it can no longer be associated with your identity.
9How We Protect Your Data
92star implements a layered approach to data security. The following measures are in place to protect personal data held on the platform:
Encryption at Rest & Transit
All stored personal data is encrypted at rest. All data transmitted between your browser and 92star servers uses TLS 1.2 or higher encryption.
Access Controls
Access to personal data within 92star is restricted on a need-to-know basis. Staff access is logged and reviewed regularly. KYC documents are accessible only to compliance team members.
Fraud Detection
Automated fraud detection monitors account activity for unusual patterns that may indicate account compromise, identity theft or financial fraud. Suspicious activity triggers alerts and account review.
Secure Infrastructure
92star's servers and databases are hosted on secure infrastructure with firewalls, intrusion detection systems and regular security patching applied.
Your role in security: No technical measures can fully compensate for a compromised password. Use a strong, unique password for your 92star account and never share your login credentials with anyone — including people claiming to be 92star staff. 92star will never ask for your password.
10Your Privacy Rights
As a 92star player, you have the following rights over your personal data. To exercise any of these rights, contact us at support@92star.biz with the subject line "Data Rights Request".
Right of Access
You have the right to request a copy of all personal data 92star holds about you. We will provide this within 30 days of a verified request, in a readable format.
Right to Rectification
If any personal data we hold about you is inaccurate or incomplete, you have the right to request correction. Contact support with the corrected information and we will update your records promptly.
Right to Erasure
You may request deletion of your personal data. Note that certain data (transaction records, KYC documents) must be retained for legal compliance periods even after account closure. We will inform you of which data can and cannot be erased and the reason why.
Right to Restrict Processing
In certain circumstances, you may request that we restrict the processing of your personal data while a dispute or review is ongoing, rather than deleting it entirely.
Right to Data Portability
You may request your personal data in a structured, commonly used, machine-readable format to transfer to another service provider where technically feasible.
Right to Withdraw Consent
Where processing is based on your consent (for example, marketing communications), you may withdraw that consent at any time by updating your account preferences or contacting support. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.
11Minors & Age Protection
92star's services are strictly for adults aged 18 and above. The platform does not knowingly collect personal data from individuals under 18. If 92star discovers that a person under 18 has created an account, that account will be immediately suspended, all associated data will be handled in accordance with applicable child protection requirements, and any funds deposited will be returned to the source payment method after verification.
If you are a parent or guardian and believe a person under 18 in your care has registered at 92star, please contact support@92star.biz immediately with details. We will investigate and act promptly.
92star strongly recommends that parents and guardians use available parental controls on shared devices to prevent minors from accessing online gaming and betting platforms. Please refer to your device manufacturer or internet service provider for guidance on setting up appropriate content restrictions.
12Changes to This Privacy Policy
92star reserves the right to update this Privacy Policy at any time. When material changes are made — those that significantly affect how your data is collected, used or shared — you will be notified by email to your registered address and by a notice on the 92star website at least 7 days before the changes take effect.
Minor changes, such as clarifications to existing language or formatting corrections, may be made without advance notice and take effect immediately upon publication. The "Last updated" date at the top of this page will always reflect when the most recent revision was made.
We encourage you to review this Policy periodically so you are always aware of how 92star handles your personal information. Continued use of the platform after any Policy update constitutes acceptance of the updated terms.
13Contact Us About Privacy
If you have any questions about this Privacy Policy, want to exercise any of your data rights, or have a concern about how 92star handles your personal information, please get in touch through any of the following channels:
support@92star.biz
Subject line: "Privacy / Data Rights Request"
Response within 24 hours.
Live Chat
Available 24/7 on the 92star website. Response within 2 minutes. Supported in English and Urdu.
This Privacy Policy was last reviewed and updated in January 2025. It supersedes all previous versions of the 92star Privacy Policy and should be read together with the Terms and Conditions and Responsible Gaming Policy.
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